This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:
-
Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the seller/merchant(s) listed on the Platform and they have initiated the shipping process, or the product is out for delivery. In such a case, you may choose to reject the product at the doorstep.
-
In case of receipt of damaged or defective items, please report to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has checked and verified the same. This must be reported within 7 days of receipt of the products.
-
If you feel that the product received is not as shown on the site or does not meet your expectations, you must notify our customer service within 7 days of receiving the product. The customer service team will review your complaint and make an appropriate decision.
-
For complaints regarding products that come with a manufacturer’s warranty, please refer the issue to the respective manufacturer.
-
In case any refunds are approved, they will be processed by the Platform Owner in just 3-4 days with the applicable refund policies.