Introduction

This Privacy Policy describes how AVIGHN ENTERPRISES and its affiliates (collectively “AVIGHN,” “we,” “our,” “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://thekaashik.com (hereinafter referred to as “Platform”). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registration or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address. Some sensitive personal data may be collected with your consent, such as your bank account, credit or debit card, or other payment instrument information or biometric information (e.g., facial features or physiological information) in accordance with applicable law(s). You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis. We will also collect your information related to your transactions on the Platform and such third-party business partner platforms. When a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We are not responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you receive an email or call from someone claiming to be AVIGHN seeking personal data like debit/credit card PIN, net-banking, or mobile banking passwords, do not provide such information. Report it immediately to the appropriate law enforcement agency if you have already shared such details.

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhance customer experience; resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against fraud and criminal activity; enforce our terms and conditions; conduct marketing research, analysis, and surveys; and as described to you at the time of collection of information.

Your access to products/services may be affected if permission is not provided to us.

Sharing

We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third-party service providers (including logistics partners), prepaid payment instrument issuers, third-party reward programs, and other payment methods chosen by you.

Such disclosure may be required for us to provide access to services and products, to comply with legal obligations, enforce our user agreement, facilitate marketing activities, or prevent, detect, and investigate fraudulent or illegal activities. We may also disclose personal and sensitive data to government agencies or law enforcement authorities in response to subpoenas, court orders, or legal processes.

Security Precautions

To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we follow our security guidelines to protect it against unauthorized access and offer the use of a secure server. However, transmission of information over the internet is not completely secure for reasons beyond our control. By using the Platform, users accept the inherent risks associated with data transmission over the internet.

Users are responsible for ensuring the protection of login and password records for their account.

Data Deletion and Retention

You have the option to delete your account by visiting your profile and settings on our Platform. This action will result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with such requests. However, if there are any pending grievances, claims, shipments, or services, we may refuse or delay account deletion. Once deleted, you will lose access to the account.

We retain personal data for a period no longer than required for the purpose it was collected or as required by law. We may continue to retain your data in anonymized form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you disclose any personal data relating to others, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

You consent to us and our corporate entities, affiliates, lending partners, technology partners, marketing channels, and business partners contacting you via SMS, instant messaging, calls, and/or emails. You may withdraw your consent by writing to the Grievance Officer at the contact information provided below. Please note, withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use and applicable laws. We may restrict or deny services if the information is deemed necessary.

Changes to this Privacy Policy

Please check this Privacy Policy periodically for changes. We may update it to reflect changes in our information practices. Significant changes may be notified to you as required by law.

Grievance Officer

Name of Officer:
Designation:
Company Name and Address:

Contact us:
Phone:
Time: Monday – Friday (9:00 AM – 6:00 PM)